Additional Follow up information

Follow Up
And contact with potential customers

If they phoned us.

1. We talk to them at the time they call.
2. We send a quote in the mail
3. We call them the next day
4. 6 months & one year later, we send them a post card.

If they contacted us by Web.

1. Lead source sends instant auto responder “ An agent will contact you shortly”
2. If “Urban Web” Auto responder says “Thank you for contacting Urban, An agent will contact you shortly”
3. We call them, either reach them or leave message.
4. We Email them
5. We send them a written Quote via mail.
6. The email system automatically sends them a follow-up email the next day.
7. We call them for a second time.
8. 6 Months later The email system automatically sends them a follow-up email
9. 6 months & one year later, we send them a post card