Pulling messages off voice mail

Voice Mail Start of Day

First thing each morning I need Reyes to pull off any messages out of the General Mail Box. Write down the messages from those people that leave a phone number. Mark down the name, the phone number and a short message, so the person you give the message to understands the reason they are calling.


To Retrieve Messages from general Mail Box each morning.

1. Press “Open mail Box” key From Any Phone.
2. Press other
3. Type in ext 108000
4. The press OK
5. Press the Button below the word “Play”
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First thing each morning I need Toya to pull off any messages out of the
“Press 1 to Get A Quote” Mail Box. Write down the messages from those people that leave a phone number. Mark down the name, the phone number and a short message. This system should only be on overnight; so there should not be too many messages. Call these people back.

Those Messages go to Mail Box #20
1. Press “Open mail Box” key From Any Phone.
2. Press other
3. Type in ext 206972
4. The press OK
5. Press the Button below the word “Play”

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First thing each morning I need Roxana to pull off any messages out of the “Press 2 for Customer service” Mail Box. Write down the messages from those people that leave a phone number. Mark down the name, the phone number and a short message. Call these people back.

Those Messages go to Mail Box #24

1. Press “Open mail Box” key From Any Phone.
2. Press other
3. Type in ext 248000
4. The press OK
5. Press the Button below the word “Play”

More Instructions

Voice Mail Start of Day and End of Day

Voice Mail Start of Day and End of Day

Each Night the "Last Person to Leave" needs to turn on the
Night-Answer by pressing the button on the phone on the front desk.
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Each Morning "The First Person to Arrive" needs to turn the
Night-Answer by pressing the button on the phone on the front desk.

The idea is to not miss people calling for quotes, even if they call after-hours.
At the same time I do not want the Voice Mail System picking up during the day for any reason.
>

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Retrieving Messages From Voice Mail

How to retrieve messages from "General Mail Box each morning.

1. Press “Open mail Box” key From Any Phone.
2. Press other
3. Type in ext 108000
4. The press OK
5. Press the Button below the word “Play”
6. Mark down the message and get that message to the correct person.
Keep in mind the idea is not to see how much EXTRA WORK we can make for URBAN;
The idea is to provide a high quality of service for our customers, and to compete against
Companies that do keep longer hours.

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How to retrieve messages from "Quote Mail Box each morning.

Our Message says “Press 1 to Get A Quote”
Those Messages go to Mail Box #20

Each Morning Toya will go in and pull off those messages. Unlike before these should only be “Over-Night Calls,” that asked for a quote.

1. Press “Open mail Box” key From Any Phone.
2. Press other
3. Type in ext 2080004. The press OK
5. Press the Button below the word “Play”
6. Mark down the message and get that message to the correct person.

Keep in mind the idea is not to see how much EXTRA WORK we can make

for URBAN; The idea is to provide a high quality of service for our customers, and to compete against companies that do keep longer hours.
________________________________________________________


Our Message says “Press 2 for Customer service”

Those Messages go to Mail Box #24

Each Morning Roxana will go in and pull off those messages. Unlike before these should only be “Over-Night Calls,” that asked for Customer Service.
To retrieve messages from "Customer Service Box each morning.

1. Press “Open mail Box” key From Any Phone.

2. Press other3. Type in ext 2480004. The press OK

5. Press the Button below the word “Play”

6. Mark down the message and get that message to the correct person.

Keep in mind the idea is not to see how much EXTRA WORK we can make for URBAN; The idea is to provide a high quality of service for our customers, and to compete againstCompanies that do keep longer hours.

General Mail Box = Someone that “Pressed Zero”

Those Messages go to Mail Box #24

Each Morning Reyes will go in and pull off those messages.

Unlike before these should only be “Over-Night Calls,” that asked for Customer Service.

_____________________________________________________

Each Night the "Last Person to Leave" needs to turn on the Night-Answer

by pressing the button on the phone on the front desk.

________________________________________________

Each Morning "The First Person to Arrive" needs to turn the

Night-Answer by pressing the button on the phone on the front desk.

...

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Resetting Voice Mail Passwords

General Delivery Mailbox is #10
Quote Messages Mailbox is #20
Service Messages Mailbox is #24

Press feature 983
Screen changes to say “LOG”
Press 120000
Press the button below the word “OK”
Press Mail Box
Press the button below the word “Change”
Type in Extension # That we want to change the password 0000


Retrieve Messages from general Mail Box each morning.