Urban Procedures

Procedure Sheet

Quote to add a Second Car

Or other change that makes it to expensive

to add or change to current company

This procedure sheet is to be followed whenever we need to cancel a current policy in order to start new coverage. This can be when a customer asks to make a change to their coverage that the current company will not accept, or would result in an increase we can’t sell.



1. Pull the folder and look at the current policy.

2. Take down the information, and then give the “Add-on Sheet” and QuotePro quote to a salesperson to work out a quote.

3. If the change will work at the existing company, then it can be handled as a standard $ Endorsement.

4. If it is too expensive to add to the current company (Or they will not accept the change) then through away the “Add-on Sheet” and just use the QuotePro quote as the face sheet.

5. If the customer agrees to the change; then it be comes a Cancel Rewrite.

6. Check if the rate on the current policy came in higher than we quoted, we do not want to make the same mistake again. (Maybe they had a bad MVR, or a more deluxe car than we thought; now that we know that- we should not make the same mistake.)

7. We must inform the person they will need to send a request to cancel their current policy (they can fax or email a request, or we can fax them a to sign Form )

8. We must get a check from Jerry for the credit to apply toward rewrite.

9. The down payment must meet our requirements (not less than 20% on a year policy and 25% on a 6 month policy). We need additional down payment to add to the credit to equal at least the required amount.

10. The new sheet and the Cancellation Sheet MUST BOTH STATE WHY THE POLICY WAS CANCLED AND REWRITEN.

11. The Cancellation MUST STATE the amount of the cancellation and how and where that credit was applied.

12. The New Order must show the amount of canceled credit that was applied and used as a part of the down payment.









Notice 11/17/11