Cancel to Rewrite

Cancel and Rewrite

This procedure sheet is to be followed whenever we need to cancel a current policy in order to start new coverage. This can be when a customer asks to make a change to their coverage that the current company will not accept, or would result in an increase we can’t sell.


1. Pull the folder and look at the last policy.

2. Check if the rate came in higher than we quoted, we do not want to make the same mistake again. (Maybe they had a bad MVR, or a more deluxe car than we thought; now that we know that- we should not make the same mistake.)

3. Do a new quote Sheet based on the New Information.

4. We must get a check from Jerry or Larry for the credit to apply toward rewrite.

5. The down payment must meet our requirements (not less than 20% on a year policy and 25% on a 6 month policy). We need additional down payment to add to the credit to equal at least the required amount.

6. The new sheet and the Cancellation Sheet MUST BOTH STATE WHY THE POLICY WAS CANCLED AND REWRITEN.

7. The Cancellation MUST STATE the amount of the cancellation and how and where that credit was applied.

8. The New Order must show the amount of canceled credit that was applied and used as a part of the down payment.



Notice 11/17/11



Cancel to Rewrite

Procedure Sheet

Cancel and Rewrite

This procedure sheet is to be followed whenever we need to cancel a current policy in order to start new coverage. This can be when a customer asks to make a change to their coverage that the current company will not accept, or would result in an increase we can’t sell.


1. Pull the folder and look at the last policy.

2. Check if the rate came in higher than we quoted, we do not want to make the same mistake again. (Maybe they had a bad MVR, or a more deluxe car than we thought; now that we know that- we should not make the same mistake.)

3. Do a new quote Sheet based on the New Information.

4. We must get a check from Jerry for the credit to apply toward rewrite.

5. The down payment must meet our requirements (not less than 20% on a year policy and 25% on a 6 month policy). We need additional down payment to add to the credit to equal at least the required amount.

6. The new sheet and the Cancellation Sheet MUST BOTH STATE WHY THE POLICY WAS CANCLED AND REWRITEN.

7. The Cancellation MUST STATE the amount of the cancellation and how and where that credit was applied.

8. The New Order must show the amount of canceled credit that was applied and used as a part of the down payment.









Notice 11/17/11

Rewrite of a Cancelled Customer.

Let’s say we have a customer that starts a policy. Pays a down payment, and then misses a payment resulting in the policy getting cancelled.

Now that person calls us up to make a payment, not knowing their account was cancelled, or maybe they know that their policy was cancelled- in either case the person again wants a policy.

Wonderful - we will be happy to start coverage again.

I don’t want to be seen as “Penalizing” a customer for having their policy cancelled, but at the same time I don’t need to reward them. I find I can usually not even give a quote, but just tell them they need to send in $_________, to get coverage up again.

1. Pull the folder and look at the last policy.
2. Check if the rate came in higher than we quoted, We do not want to make the same mistake again. Maybe they had a bad MVR, or a more deluxe car than we thought; now that we know that- we should not make the same mistake.
3. Because a customer was irresponsible and let their policy get cancelled- we do not need to “REWARD” them by offering a rate lower than before.

I want to run a new quote based on the info that we know, if the rate is higher then OK, if the rate is lower….. Quote the rate we had before
The exception would be if the person coming back has made a change that would obviously reduce the rate, then fine- quote that rate.