Monday, November 23, 2009

Phone Answered by 3rd Ring

There cannot be any exceptions!

I just had the woman from Hunter towing call to say she had been calling for one month and today was the first time she was able to reach Urban.

We are in the worst recession since the 1930s, it is 12:30 I have one sale listed for today, and I have customers complaining that they can not reach us by phone.

I have been complaining about “Picking up the phone” for years; but it has gotten to a crisis point.

If we can’t answer the phone by the third ring, Urban can’t cover Payroll checks.

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